What is CRM?

Customer Relationship Management (CRM) is a term that refers to the management of customer relationships. It's a software platform that helps you manage customer and potential customer interactions. A customer relationship management system (CRM) aids businesses in developing customer relationships and streamlining operations in order to boost sales, improve customer service, and boost profits.

Types of CRM:

• Strategic CRM
• Operational CRM
• Analytical CRM
• Collaborative CRM

 

What are the 3 main elements for CRM software?

professionals in the sector, ready to give your company with all of the CRM solutions it requires using the best CRM software.

Marketing Automation is the first component.

Sales Force Automation is the second component.

Customer Service Solutions / Case Management is the third component.

Our main focus is to check the customer needs, Customer response, customer satisfaction, Customer loyalty, customer retention, Customer complaints and finally customer services.

The main features of CRM system:

• Workflow Automation
• Customization
• Third party integration
• Customer Services
• Employee Tracking
• Social media
• Lead management
• Real time data
• CRM Analytics
• Sales forecasting
• Reporting